Terms & Guarantee

1. Our guarantee & walkthrough

• If you're home, you and your cleaner walk through the home together at the end of the visit, so anything you'd like touched up can be fixed on the spot.
• If you're not home, your cleaner will take photos and send them to you. If anything isn't right, please let us know in your visit review.
• We recommend being home for at least your first visit, so you can show your cleaner how you like things done and share your feedback. This is only a suggestion, never a requirement.

2. Memberships

• Memberships are 12-month plans with visits every week (4 a month), 2X a month or once a month.
• Your price per visit is based on the details you give us about your home (size, rooms, floors, pets, kids and condition).
• You authorize Harmonie to charge your card on file every month for that month's visits, starting on the date of your first visit.
• Each plan includes one Harmonie candle per month and seasonal gifts, which have no cash value.

3. Cancellation

You may cancel your membership at any time with 30 days' written notice (email or your client area). The following month is billed as usual, and billing stops after that.

4. Scheduling & rescheduling

• Membership visits are scheduled automatically on the same weekday and time each month: 4 visits a month for weekly plans (if a month has a 5th week, that week is skipped), 2 for 2X a month plans and 1 for monthly plans.
• You may move a visit to any available day before its scheduled date, or up to 2 days after it.
• If none of the available dates work for you, that period's visit is forfeited and is not refunded or credited.
• Frequency changes take effect with 30 days' notice, starting on the next billing date after that notice, and the price per visit changes to the rate of the new frequency.
• If Harmonie cancels or can't attend for any reason, we reschedule your visit at no cost and you don't lose it.
• Changes made less than 48 hours before a visit, or a home we can't access at the scheduled time, count as a completed visit.
• You must rate each visit before booking the next one. Tips are optional and go 100% to your cleaner.

5. Price changes

If your home's details change or it consistently needs more time than quoted, we may adjust your price. We will notify you in advance, and the new price only applies from the month after the notice.

6. First visit & Fresh Start

The optional Fresh Start adds 50% to the price of your first visit only and includes baseboards, doors, door frames, ceiling fans, cabinet fronts and a detailed scrub of the entire home.

Quotes are based on the information you provide. If your home needs significantly more work than a regular clean (for example, it hasn't been professionally cleaned in a long time) and a Fresh Start or Deep clean wasn't booked, the price may be adjusted on the day of the visit. We'll always explain and agree on it with you before starting.

7. One-time cleanings

One-time Regular, Deep and Move out / move in cleanings are charged to your card when booked. Tips are optional and can be added after the visit. Cancellations with less than 48 hours' notice may be charged a late cancellation fee.

8. Extras & referral credit

• Extras are charged at the listed prices and are not discounted by membership plans.
• Referral credit (10%) can only be used on extras. It can't be used on cleaning visits, has no cash value and isn't transferable.
• Referred friends get 10% off their first cleaning (first month only for memberships).

9. Your home & safety

• Please secure valuables, cash, jewelry, important documents and fragile or sentimental items, and let us know about any rooms to skip.
• Please make sure water, electricity and hot water are working on the day of your visit.
• Pets should be secured or supervised if they may get out or are uncomfortable with visitors. We aren't responsible for pets that escape through doors left open by household members.
• We don't clean biohazards, bodily fluids, mold, pest waste, or areas that can only be reached with a tall ladder, and we don't move heavy furniture or appliances.
• Your cleaner may pause or decline a service if conditions are unsafe (for example, an aggressive pet, hazards, or inappropriate behavior). In that case the visit may be charged.

10. Insurance & damage

• Any damage must be reported within 24 hours of the visit, with photos. We'll review it and, if we're responsible, repair or replace the item, or reimburse its fair market value, at our choice.
• We aren't responsible for normal wear and tear, pre-existing damage, items that weren't properly secured, or damage caused by improperly installed or faulty items (for example, loose shelves or fixtures).
• Items of exceptional value (art, antiques, jewelry, cash) aren't covered unless you tell us about them in advance and we agree on how to handle them.

11. Keys & access codes

• Door codes, keys and access details are kept confidential and shared only with the team assigned to your visit.
• If we can't access your home at the scheduled time (no one home, wrong code, locked gate), the visit counts as completed.

12. Photos

We may take before-and-after photos for quality control and to share with you. We'll only use photos of your home in our marketing with your permission, and never with personal items, people or your address visible.

13. Our team

Our cleaners are part of the Harmonie team. You agree not to hire a Harmonie cleaner you met through our services directly, outside of Harmonie, for cleaning services.

14. Payments

Payments are processed securely by a trusted third-party payment provider. Harmonie never stores your full card number. If a payment fails, we'll contact you; visits may be paused until the balance is paid.

15. Privacy

We use your information only to provide and improve our services, and we never sell it. Door codes and access details are shared only with the team assigned to your visit.

16. Changes to these terms

We may update these terms from time to time. We'll notify you by email at least 30 days before changes take effect for your membership. These terms are governed by the laws of the State of California.

Questions?

harmonie.cleanings@gmail.com · 619-635-2955 · San Diego, California